QuickBooks Payroll Error Code 12057 is a common error that can occur when using the payroll feature in QuickBooks Desktop. This error is generally related to internet connectivity issues or security settings that prevent QuickBooks from accessing the payroll service updates. Error 12057 often occurs when trying to download payroll updates or tax tables, and it can disrupt the smooth functioning of payroll processing.
This comprehensive guide will help you understand the causes of QuickBooks Error 12057 and walk you through the steps to troubleshoot and resolve it.
What Is QuickBooks Payroll Error Code 12057?
QuickBooks Payroll Error 12057 falls under the broader category of 12000 series errors that are related to internet connectivity and security. These errors can occur due to misconfigured internet settings, problems with SSL certificates, or network firewalls that block QuickBooks from connecting to the payroll servers.
When this error appears, QuickBooks will display the following error message:
“Error 12057: QuickBooks has encountered a problem and is unable to connect to the payroll service.”
Understanding the underlying causes of this error will allow you to resolve it efficiently.
Steps to Resolve QuickBooks Payroll Error 12057
Follow these detailed steps to troubleshoot and fix QuickBooks Payroll Error Code 12057.
Step 1: Check Your Internet Connection
Since Error 12057 is often caused by connectivity issues, it is essential to ensure that your internet connection is stable and working correctly.
- Verify that your computer is connected to the internet.
- Open a web browser and try accessing any website to test the connection.
- If the connection is slow or intermittent, restart your router and modem, or contact your internet service provider for assistance.
Once you have confirmed a stable internet connection, retry downloading payroll updates in QuickBooks.
Step 2: Verify SSL Settings
SSL settings are critical for establishing a secure connection with QuickBooks servers. Ensure that your SSL settings are correctly configured.
- Open Internet Explorer (since QuickBooks uses Internet Explorer settings to establish internet connections).
- Go to the Tools menu and select Internet Options.
- Navigate to the Advanced tab.
- Scroll down to the Security section.
- Make sure that the options for Use SSL 2.0 and Use SSL 3.0 are checked.
- Click Apply and then OK to save the changes.
After adjusting the SSL settings, restart your computer and try updating the payroll service in QuickBooks again.
Step 3: Correct Date and Time Settings
Incorrect date and time settings on your computer can interfere with QuickBooks’ ability to access the payroll servers.
- Right-click on the time display in the lower-right corner of your screen.
- Select Adjust Date/Time.
- Ensure that the date and time settings are accurate, or choose to sync them automatically with an internet time server.
- Click Apply and then OK to save the settings.
After adjusting the date and time, restart your computer and try the payroll update again.
Step 4: Repair QuickBooks Installation
If the problem persists, the issue may be due to a corrupted or incomplete installation of QuickBooks. You can use the built-in QuickBooks repair tool to fix installation issues.
- Go to the Control Panel on your computer.
- Select Programs and Features.
- Find QuickBooks in the list of installed programs and click on it.
- Click Uninstall/Change and then select the Repair option.
- Follow the on-screen instructions to repair the QuickBooks installation.
After the repair process is complete, restart your computer and check if the payroll error is resolved.
Conclusion
QuickBooks Payroll Error Code 12057 can be frustrating, but it is usually caused by connectivity issues, SSL settings, firewall configurations, or outdated software. By following the steps outlined in this guide, you should be able to resolve the error and continue processing payroll without any disruptions.
