Error 6010 in QuickBooks Enterprise typically indicates that the software installation has been modified and might require a reinstallation or it might also be connected to issues with payroll processing. Here’s a step-by-step guide to troubleshoot this error:
1.
Check for Background Processes
- End QuickBooks-related processes:
- Press Ctrl + Shift + Esc to open the Task Manager.
- Go to the Processes tab.
- Look for processes related to QuickBooks (e.g., QBDBMgr.exe, QBDBMgrN.exe, or QBCFMonitorService.exe).
- Select each one and click End Task.
- Restart QuickBooks: Try opening QuickBooks again after ending these processes.
2. Rename the .ND and .TLG Files
- These files are configuration files that QuickBooks uses to access the company file in a network or multi-user environment.
- Go to the folder where your company file is stored.
- Look for files with the same name as your company file but with .ND and .TLG extensions (e.g., CompanyFileName.qbw.ND and CompanyFileName.qbw.TLG).
- Rename these files by adding .OLD at the end (e.g., CompanyFileName.qbw.ND.OLD).
- Restart QuickBooks and try accessing the company file again.
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3. Run QuickBooks Database Server Manager
- Open the QuickBooks Tool Hub:
- If you don’t have the Tool Hub, download it from the Intuit website and install it.
- Open the Tool Hub and select Network Issues.
- Run QuickBooks Database Server Manager:
- In the Tool Hub, select QuickBooks Database Server Manager.
- Click Start Scan if your company file is listed, or browse to locate your company file and then click Start Scan.
- Restart your system: Once the scan completes, restart your computer and try opening QuickBooks again.
4. Reinstall QuickBooks Using Clean Install
- If the above steps don’t work, you might need to uninstall and reinstall QuickBooks.
- Uninstall QuickBooks:
- Go to Control Panel > Programs and Features.
- Select QuickBooks and click Uninstall/Change.
- Rename Installation Folders:
- Manually rename the installation folders left behind by QuickBooks.
- This can be done using the QuickBooks Clean Install Tool available in the Tool Hub.
- Reinstall QuickBooks:
- Download the installation files from the Intuit website or use the original installation CD.
- Install QuickBooks and open your company file.
5. Verify and Rebuild Data
- Verify Data:
- Go to File > Utilities > Verify Data.
- Rebuild Data:
- If any issues are found during the verification, go to File > Utilities > Rebuild Data.
- Follow the prompts to rebuild the data, and then check if the error persists.
6. Check for System Issues
- Firewall Settings:
- Ensure that your firewall settings are not blocking QuickBooks.
- Add exceptions for QuickBooks and its components (QBDBMgrN.exe, QBW32.exe).
- Antivirus Software:
- Check if your antivirus software is interfering with QuickBooks.
- Temporarily disable it to see if the error resolves.
7. Seek Professional Help
- If the error persists after trying all these steps, it might be necessary to contact QuickBooks support or consult with an IT professional to diagnose deeper system issues.
Certainly! Here are two additional solutions to troubleshoot QuickBooks Enterprise Error 6010 when processing payroll:
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8. Check Multi-User Mode Settings
- Switch to Single-User Mode:
- Sometimes, error 6010 can occur due to issues with multi-user mode.
- Open QuickBooks and go to File > Switch to Single-user Mode.
- Try processing payroll again in single-user mode. If it works, there may be issues with the multi-user setup.
- Reconfigure Multi-User Setup:
- If payroll works in single-user mode, switch back to multi-user mode by going to File > Switch to Multi-user Mode.
- Ensure that all users have the correct permissions and that the network configuration is set up correctly.
- Check the Host Settings:
- On the server or the computer hosting the company file, make sure that hosting is enabled.
- Go to File > Utilities > Host Multi-User Access and ensure that it is selected.
9. Restore a Backup of Your Company File
- Restore a Recent Backup:
- If the error persists, there may be an issue with your current company file.
- Restore a recent backup by going to File > Open or Restore Company > Restore a Backup Copy.
- Follow the prompts to restore your company file from a backup that was created before the error occurred.
- Test the Restored File:
- After restoring the backup, try processing payroll to see if the error still occurs.
- If the backup file works without errors, the issue may have been caused by corruption or a problem with the original company file.
- Rebuild Data on the Restored File:
- After restoring the backup, it’s a good practice to rebuild the data to ensure the integrity of the file.
- Go to File > Utilities > Rebuild Data to perform the rebuild on the restored file.
By following these steps, you should be able to resolve QuickBooks Enterprise Error 6010 when processing payroll.